Please note that a participation disclaimer will also apply

Location

Pier 3A, Auckland Ferry Terminal, Quay Street, Auckland City

Operational Hours

Summer 9.00am – 5.00pm
Winter 10.00am – 4.00pm

Operational hours may be extended on demand Special and corporate events are available on demand

Operational Days

364 days per year – closed Christmas Day

Height and Weight Restriction

Minimum height of 115cm tall
Minimum weight of 20 kgs
Maximum weight of 140 kgs

Age Restriction

Children are classified as 14 years and under. Children 12 years and under must be accompanied by an adult at all times and must have an adult or guardian co-sign their waiver.

Medical Restrictions

We recommend that you consult our staff if you have any medical conditions. It is important for all customers to declare any medical conditions when they check in. It will be your skippers call whether or not you will be able to participate on the day.

Dress Requirement

Changeable weather conditions so dress accordingly. We recommend passengers may wish to bring a warm jersey for afterwards, as you may get wet. No high heeled shoes on the boat.

Check In

All customers must check in 15 minutes prior to the departure of their trip.

Parking

There is public parking in the Wilson Parking Building on Princess Wharf and also across the road from Pier 3a in the Westfield Down Town parking lot.

Cancellation and Refunds Policy

Auckland Adventure Jet Ltd reserves the right to cancel trips due to bad weather or unsafe conditions. In this event alternative arrangements will be made to accommodate our passengers in the form of re-booking or a full refund. At least 24hrs of notice must be given for customer cancellation to be valid for refund. If cancellation is within 24hrs of booking a 50% cancellation fee will apply. No-shows will incur a 100% cancellation fee.

Once an Auckland Adventure Jet Ltd product has been booked and paid for this is non transferrable and non refundable unless authorized by management at their discretion or due to operator cancellation as stated above.
Refunds by the operator are only applicable if payment was originally direct to Auckland Adventure Jet. Refunds to credit cards must be done at the Auckland Adventure Jet Portacom at Pier 3a in Auckland City with original card paid with present or a New Zealand bank account number must be provided for direct debit.. Selling agents must be contacted individually by customer and their refund policies will apply.

All other refunds are reviewed by management on a case by case basis and we have the right to refuse a refund if we see the reasoning as invalid. If applicable a refund request form will be issued.

Ride Free On Your Birthday

Birthday guest must be accompanied by one full paying adult. Not valid in conjunction with any other offer. ID must be presented upon request. Please talk to our crew on 0800 255 538 or email us on This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.